Welcome to AXIS. Before you get started, take a few minutes to read through these terms. They cover how bookings, memberships, and passes work - and what happens if things change. By using any of our services, you agree to the following.

1. General Terms

Trainers and Classes

AXIS reserves the right to change trainers, class types, times, and workshop offerings without prior notice. We only make these changes to keep your training experience at its best.

Class Cancellations

If you're the only person booked into a class, it may be cancelled. We'll always let you know via text, phone, or email as quickly as possible. If there are two of you booked in, we may confirm your attendance with you.

Check the Timetable

Always verify your class is running before you head in - especially for early morning and peak evening slots. You can check the live schedule online or in the app.

Booking and Payment

All bookings must be made online or via the AXIS app. Payment is processed at the time of booking.

Staying in the Loop

Enable notifications in your profile settings to stay updated on classes, programs, performance workshops, and schedule changes. We only send what's relevant to your training.

No Refunds

All passes and memberships are non-refundable.

Grip Socks - Required

Grip socks are required for all reformer classes. No exceptions. Bring your own or purchase a pair at the studio. You will not be permitted to join class without them.

Liability and Safety

We take safety seriously and our trainers are here to look after you. That said:

• All pre and post-natal clients must complete an intake form before participating in any class.
• Participation is at your own risk. AXIS is not liable for personal injury, loss, or damage, except where required by law.
• Members must follow staff instructions and use equipment safely.
• AXIS reserves the right to refuse participation if safety is at risk.

Pricing

Membership and class pricing may change. Current pricing is always displayed on the AXIS website.

Amendments

AXIS may update these Terms at any time. Updated terms will be published on the AXIS website and apply immediately to all purchases and participation.

Contact Us

Questions about these terms, your bookings, or your account? Email us at hello@axismovement.com.au - we're happy to help.

2. Waitlists

Waitlists are available when classes reach capacity. By joining a waitlist, you're committing to attend if a spot opens up. You'll receive confirmation via SMS. Always check the class time in the schedule once you're confirmed - and be ready to go.

3. Memberships

AXIS memberships are our best-value way to train consistently. They're rolling contracts with weekly or monthly payment schedules, depending on the membership type. Payments are debited from your nominated card or bank account on the same day each week or month, starting from your enrolment date.

Example: if you enrol on a Tuesday, payments will process every Tuesday from that point forward.

All-Axis Unlimited Membership

Our most flexible membership. Unlimited classes every month, no lock-in, cancel anytime.

• Unlimited Reformer Pilates and mat classes each month
• No lock-in contract - cancel anytime with 72 hours' notice before your next billing date
• $5 fee applies for each late cancellation or no-show

To cancel: submit the Termination Form on the AXIS website. No form, no cancellation. 

4-Class Per Week Membership

Built for members who want structured, consistent weekly training. Classes are valid for 7 days, with a 14-day rollover if unused. Late cancellations and no-shows count as used classes.

• 4 Reformer Pilates or mat classes per week
• 4 Guest Passes per month (one new person per class visit - see Guest Pass terms below)
• 3-month (13-week) minimum commitment

2-Class Per Week Membership

Ideal for members supplementing other sports or training. Classes are valid for 7 days, with a 14-day rollover if unused. Late cancellations and no-shows count as used classes.

• 2 Reformer Pilates or mat classes per week
• 2 Guest Passes per month (one new person per class visit - see Guest Pass terms below)
• 3-month (13-week) minimum commitment

1-Class Per Week Membership

A great entry point for members adding Reformer Pilates to an existing training routine. Classes are valid for 7 days, with a 14-day rollover if unused. Late cancellations and no-shows count as used classes.

• 1 Reformer Pilates or mat class per week
• 1 Guest Pass per month (one new person per class visit — see Guest Pass terms below)
• 3-month (13-week) minimum commitment

Family Membership

Our best-value membership - priced at less than two individual memberships, with unlimited classes for up to four people living at the same address. Mum + kids. Dad + kids. Nana + grandkids. Whatever your family looks like - the only requirement is you all live at the same address.

• Unlimited Reformer Pilates and mat classes for each family member
• 1 free late cancellation and 1 free no-show per month
• $5 fee applies for each late cancellation or no-show beyond the free allocation
• 3-month (13-week) minimum commitment
• Children under 16 may only attend PAC Student-Only classes or general classes when accompanied by an adult

Family Passes cannot be refunded or transferred to people outside your household.

Guest Passes

Guest Passes are included with 1, 2, and 4-class memberships. Each Guest Pass allows you to bring one new person to a class. The guest must be new to AXIS. Each class visit requires a different guest - the same person cannot use a Guest Pass more than once.

4. Changing or Pausing Your Membership

Upgrading or Downgrading

You can change your membership level at any time by completing the Membership Change Form on the AXIS website. We need 7 days' notice to process the change.

If you're on a 3-month (13-week) commitment, you get one free upgrade or downgrade during your term. Additional changes may incur a fee.

Freezing Your Membership

You can pause your membership in weekly increments (minimum 1 week, maximum 6 weeks), aligned with your payment cycle. There is no fee to freeze.

Important:

Your booked classes stay active during a freeze. Cancel any upcoming classes before your freeze starts to avoid no-show fees. To freeze, submit the Subscription Freeze Form on the AXIS website at least 72 hours before your next billing date. No form submitted means no freeze processed.

5. Cancelling Your Membership

3-Month (13-Week) Commitment Memberships

You can cancel any time after completing the full 3-month (13-week) term. Give 72 hours' notice and submit the Termination Form on the AXIS website.

If you cancel before completing the 13 weeks, an early exit fee equal to 50% of the remaining contract value will apply.

All-Axis Unlimited Membership (No Lock-In)

Cancel any time with 72 hours' notice before your next billing date. Submit the Termination Form on the AXIS website.

How to cancel:

Submit the Termination Form on the AXIS website. This is the only way to cancel. No form means no cancellation. Refunds are not available without 72 hours' notice.

6. Failed Payments

If your membership payment fails, the system will make three automatic retry attempts. If payment still can't be processed, your membership will be cancelled and all future class bookings removed. Keep your payment details up to date to avoid this.

7. Class Pass Bundles

Class passes let you train at your own pace without a membership commitment.

Pass

Expiry

Single Class Pass - 30 days from purchase

10 Class Pass - 12 months from purchase

20 Class Pass - 12 months from purchase

50 Class Pass - 12 months from purchase

Promotional / Sale Pass - 6 months - strictly as stated at purchase

Pass Extensions

Need more time? You can request an extension before your pass expires - $10 per week, up to a maximum of 6 weeks. Submit your request via the app or email hello@axismovement.com.au. Medical extensions require documentation from a medical practitioner.

Passes cannot be refunded, shared, or transferred.

8. New to AXIS? Welcome Offers

Not sure where to start? We have two ways to try AXIS before committing to a membership.

All-Axis Intro Pass — $199

Unlimited classes for your first full month. The best way to experience our full range of training styles and find what works for you.

• Unlimited Reformer Pilates and mat classes for the month
• We recommend trying at least 3 different class types to get a feel for the full program
• Automatically renews at $249/month once your intro period ends
• Cancel the auto-renew any time - just give 72 hours' notice before your next billing date
• 1 free late cancellation and 1 free no-show during your intro month. Additional fees apply after that.

Heads up:

Your intro pass activates from the date of your first booking - even if that class is later cancelled. If you need to change your activation date, email hello@axismovement.com.au before attending your first class.

Discounted Single Passes — 50% Off

New to AXIS? You can purchase up to 3 single passes at 50% off to try our reformer or mat classes before committing.

• Available to new AXIS clients only
• Up to 3 single passes at 50% off (normally $35 each - yours for $17.50)
• Use code GETSTARTED at checkout - one use only
• Must be used within 30 days of purchase
• Cannot be combined with other offers

9. Cancelling a Class and No-Show Fees

How to Cancel a Booked Class

Cancel at least 4 hours before class start time to free up your spot for someone on the waitlist. You can cancel via the AXIS app or online.

Late Cancellation and No-Show Fees

A late cancellation is any cancellation made less than 4 hours before class start time.

All-Axis Unlimited & Intro Pass

• $5 fee - charged immediately
• $5 fee - charged 24 hrs after class

Family Membership

• $5 fee after 1 free per month
• $5 fee after 1 free per month

1, 2 & 4-Class Per Week Memberships

• Class credit forfeited - no rollover
• Class credit forfeited - no rollover

Class Pass Bundles

• Class credit forfeited - no rollover
• Class credit forfeited - no rollover

10. Payment Processing Fees

All transactions through the AXIS booking system include a small processing fee:

• Debit/credit card: 2.75% + $0.30 per transaction
• Direct debit: 2% + $0.30 per transaction

Other Fees at a Glance

Pass extension

• $10 per week (max 6 weeks)

Early exit fee (within 3-month commitment)

• 50% of remaining contract value

11. PAC Student and Staff Discounts

PAC Students

Current PAC students with a valid, active enrolment are entitled to 50% off any class pass or membership.

This discount does not apply to: sale items, Intro Passes, or Family Memberships.

To claim: choose PAC Student when creating your account. On attendance, you will be asked to show your Student ID. 

PAC Staff and Teachers

Current PAC staff and teachers are entitled to 50% off class passes.

This discount is for current PAC staff and teachers only. It is not available to family or friends of PAC employees, and does not apply to: sales, Intro Passes, or Family Memberships.

To claim: choose PAC Staff when creating your account. On attendance, you will be asked to show your Staff ID. 

12. Under-18 Members

AXIS welcomes members under 18. A few things to know:

• All memberships and passes for under-18s must be purchased and authorised by a parent or legal guardian.
• PAC Students under 16 may only attend PAC Student-Only classes. They may join general classes if a parent or guardian is participating in the same class.
• Members aged 16–17 may attend any class, provided they follow all safety instructions from trainers.
• Parents and guardians are responsible for ensuring their child meets all requirements before participating.
• All standard terms, policies, and fees apply to under-18 members unless specifically noted above.
• Parents and guardians accept full responsibility for their child's conduct, adherence to training protocols, and compliance with AXIS policies.